Help centre
Questions? Answers.
Can not find what you are looking for? Our team is here seven days a week.
Which products suit sensitive skin?
Our cleanser, moisturiser and mineral sunscreen are made for sensitive skin and are fragrance-free. Patch test new products on your inner arm first.
Are your products vegan and cruelty-free?
Yes. Every formula is 100% vegan and never tested on animals.
How long does shipping take?
Orders ship within 24 hours and arrive in 2-4 business days. Shipping is free on orders over $50.
Can I return an opened product?
Yes. If a product does not suit your skin, return it within 60 days, even if opened, for a full refund.
How do refills work?
Buy a refill pouch, pour it into your glass bottle and send the empty pouch back with our free label.
In which order should I apply my skincare?
From the thinnest to the thickest texture: cleanser, serum, moisturiser, then sunscreen in the morning.
